Privacy Policy

1. Introduction

Do Deliver (“we”, “us”, “our”) values your privacy. This policy governs how we collect, use, and protect your personal data when you visit [dodeliver.com.pk](https://dodeliver.com.pk) or use our logistics and courier services.

2. Information We Collect

We collect the following data to deliver and enhance our services:

Personal Information: Name, phone number, address, email, CNIC, business NTN/STRN where applicable (especially for COD shippers and B2B accounts).
Tracking & Technical: IP address, browser/device details, cookies, and parcel tracking data via our system.
Transactional: COD/non-COD shipment details, payment preferences, invoice records, and shipment values for claims or compliance purposes.

3. How We Use Your Information

To process and track deliveries accurately.
To verify your business identity using NTN/STRN where applicable, as required by the Finance Act 2025–26.
To issue digital invoices, reconcile CODs, and calculate withholding/sales taxes.
To provide customer support, improve service delivery, and personalize communications.
To allow third-party integrations (like accounting or ERP solutions, tracking apps) where explicitly opted in.

4. Service-Specific Customization

Depending on your usage:

COD customers’ payment information is retained for accounting and legal purposes.
B2B clients have account-based access to portals, dashboards, and custom billing integrations.
Rider management and FTL clients may have enhanced location and transaction logging.

5. Sharing & Disclosure

We only share data with:

Verified delivery partners or logistics staff.
Law enforcement or tax authorities if legally required.
Technology vendors under strict confidentiality (e.g., hosting, analytics, SMS).

6. Security Measures

Data is encrypted using SSL and stored in access-restricted databases. Clients are responsible for maintaining password security for the Do Deliver portal.

7. Retention Policy

We retain your information as required by tax regulations and legal requirements (typically up to 7 years).

8. Your Rights

Request access to or correction/deletion of your data.
Opt out of marketing messages.

Lodge a complaint with us at privacy@dodeliver.com.pk

9. Cookies & Analytics

We use cookies to:
Track parcel history.
Monitor service engagement.
Improve quote and delivery time estimates.

You may disable cookies in your browser, though some site features may not function correctly.

10. Changes to This Policy

We may revise this policy due to operational, legal, or technical updates. You’ll be notified via the site.

Last updated: July 24, 2025

Welcome to Do Deliver, a rising name in Pakistan’s cargo and logistics industry driven by a dedicated team of young and energetic leaders. Established in 2017, we’ve quickly become a trusted logistic partner for businesses nationwide.